SAMSUNG TV-5 Common Problems-Solved

Apps not working on Samsung LED TV

Occasionally, you may encounter difficulties with apps not functioning properly on your Samsung TV. This could manifest as the app failing to launch or crashing repeatedly while in use. Fortunately, there are several troubleshooting steps you can take to address this problem.

Firstly, it is recommended to perform a cold boot of your TV. A cold boot involves starting up your TV from a complete shutdown. Simply turning off your TV using the remote control or power button only puts it in standby mode, whereas a cold boot restarts the TV without any additional load. There are two methods to accomplish a cold boot:

1. Press and hold the power button on the TV’s remote control until the TV powers off and then turns back on.
2. Alternatively, you can unplug the TV from the power source, wait for approximately 30 seconds, and then plug it back in.

If the previous steps fail to resolve the issue, it is advisable to check for updates for both the app and the TV firmware.

To check for app updates, follow these steps:

1. Press the Smart Hub button on your TV remote and navigate to the Featured section.
2. Locate the app that is causing trouble and press and hold the Enter key.
3. A Sub Menu will appear, and you should select “Update Apps.”
4. You will be presented with the option to choose the apps you wish to update.
5. Select the app in question and wait for the update to complete.

If the app continues to exhibit problems, it is possible that the app is not compatible with the TV’s firmware.

To update the firmware on your Samsung TV, follow these steps:

1. Access the Settings menu on your TV and navigate to the Support section.
2. Within the Support menu, find the option for Software Update and select it.
3. Click on “Update Now” to initiate the process.
4. Your Samsung TV will then check for available updates.
5. If any firmware updates are found, your TV will automatically download them.
6. Once the download is complete, ensure that the firmware installs properly.
7. Alternatively, you can also check for firmware updates on the Samsung website’s Download Center, which is listed in the sources at the end of this article.

After installing the firmware or app update, it is highly recommended to perform a cold reboot of your TV. This can be done by turning off the TV and unplugging it from the power source for a short period before plugging it back in and powering it on again.

Black Screen on SAMSUNG TV- Black Picture

Experiencing a black screen on a smart TV is a common issue that can occur across different brands of televisions. Diagnosing the cause of this problem is generally straightforward, although there can be various underlying issues contributing to the black screen. Consider the following:

• Check the connections:
• Verify the connections between the TV and any connected set-top box or video devices.
• If there are any faulty or loose connections, replace the cables that connect to the TV.
• Power supply issues:
• If no external devices are connected and the black screen persists, it is likely a power supply issue within the TV.
• A possible cause is a faulty capacitor within the power supply unit.
• Look for signs of a defective capacitor, such as leakage or swelling.
• Seek professional assistance:
• To resolve power supply issues or replace a faulty capacitor, it is recommended to take the TV to an authorized repair center.
• Professionals at the repair center can diagnose the problem accurately and provide the necessary repairs.

By following these steps and seeking professional assistance, you can address the black screen issue on your smart TV and restore its functionality.

Display Flickering in SAMSUNG TV

You may experience screen flickering on your Samsung TV, which can be a common issue with smart TVs, including Pioneer models. To address this problem and remove any potential plagiarism, consider the following steps:

1. Perform a cold reboot: A cold reboot can help alleviate the flickering issue by relieving the TV of excessive processing load. Refer to the steps outlined in Question 1 to perform a cold reboot.
2. Persistent flickering: If the flickering continues after the cold reboot, it is likely that there is a faulty jumper in the power supply of the TV. This issue requires the expertise of an authorized maintenance specialist to resolve.
3. Seek professional assistance: Contact an authorized maintenance specialist who can diagnose and repair the faulty jumper in the power supply. These professionals have the necessary expertise to address such issues effectively.

By following these steps and consulting a professional, you can resolve the screen flickering problem on your Samsung TV or any other smart TV model, including Pioneer TV Brands.

Picture Coming but No Sound in SAMSUNG TV

You might experience a situation where your Samsung TV loses sound. Here are the steps to address this issue:

1. Check Mute mode and volume: The first thing to investigate is whether the TV is in Mute mode or if the volume is set to zero. Press the Mute button to toggle the mode and ensure the volume is audible.
2. Disconnect Bluetooth devices: If you have a Bluetooth headset or speaker paired with the TV, it could be interfering with the audio output. Unpair the device in the Audio settings menu or turn off the headset to see if that resolves the issue.
3. Perform a cold reboot: If the sound problem persists, try a cold reboot of the TV. Refer to the appropriate steps mentioned earlier to perform a cold reboot.
4. Check cable connections: If you are using an external device, such as a gaming console, make sure all the cable connections are secure and functional. Faulty cables can cause audio failure, so consider replacing any defective cables.
5. HDMI settings for computer use: If you are using your Samsung TV as a computer monitor, ensure that the HDMI settings on your computer designate the TV as the audio output source.
6. Verify video codec compatibility: When playing videos from a USB port, it is essential to check the codec used for the video. Samsung TVs support a wide range of audio and video codecs. However, there may be instances where a video file contains an audio codec that the TV does not recognize. In such cases, try playing a different video file or consider converting the video to a compatible format.

By following these steps, you can troubleshoot and potentially resolve the issue of your Samsung TV being mute, ensuring you regain audio functionality.

If the problem happens while watching videos from a streaming service, such as YouTube or Netflix, the lack of audio is a deeper issue and may involve component failure.

To identify the malfunctioning component in your Samsung TV, follow these steps:

1. Connect external speakers or headphones: Try connecting your Samsung TV to a set of external speakers or headphones. If you can hear sound through these external devices, it indicates that the internal speakers of the TV may be the problem.
2. Absence of sound with external devices: If there is still no sound, it suggests that the issue could be related to an audio IC chip within the TV.
3. Seek professional repair: In either case, it is recommended to have an authorized repair center examine your TV. They have the expertise to diagnose and address the specific component or chip issue causing the sound problem.
4. Utilize self-diagnostic feature: Some Samsung TVs offer a self-diagnostic feature accessible through the Support menu. This feature helps identify potential problems within the TV. You can run the diagnostic test to check for any specific issues indicated by the TV’s self-diagnostic system.

By following these steps and seeking assistance from an authorized repair center or utilizing the self-diagnostic feature, you can identify and resolve the sound-related problem with your Samsung TV.

WI-FI not connecting on SAMSUNG TV

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To troubleshoot Wi-Fi connectivity issues with your Samsung TV, follow these steps:

1. Check other devices: Start by verifying if other devices can connect to your Wi-Fi network successfully. This will help determine if the issue is specific to your TV or the network itself.
2. Reduce network congestion: If other devices can connect, but your TV cannot, consider disconnecting one of the inactive devices from the network. This can help alleviate network congestion and improve connectivity for your TV. Test the TV’s connection again after disconnecting the device.
3. Reboot TV and Wi-Fi router: If the TV still fails to connect, try rebooting both the TV and the Wi-Fi router. Power off the devices, wait for a few moments, and then power them back on. Allow each device to fully boot up before turning on the next one. After rebooting, attempt to connect your TV to the Wi-Fi network again.
4. Contact Samsung customer support: If the TV continues to have trouble connecting to your Wi-Fi network after following the above steps, it is advisable to reach out to Samsung customer support. They can provide further assistance and guidance in resolving the issue.

By following these steps and seeking support from Samsung customer support if needed, you can troubleshoot Wi-Fi connectivity problems with your Samsung TV.

Still not able to resolve the issue, please click here to locate SAMSUNG AUTHORISED SERVICE CENTER.